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November 6, 2016

Laundry may not be a favourite chore, but one would hardly expect it to be hazardous!

However, that does appear to be the case for Samsung Washing Machine owners!

Samsung Electronics Canada is recalling multiple models of Samsung Top Load Washing Machines. When washing bedding, bulky or water-resistant items at certain settings, the drum may become off balance and may cause the machine to experience abnormal vibrations and the washing machine top may suddenly detach during the spin cycle.

The affected products can be identified by the model, UPC and serial numbers located on a label on the back of the product, near the top or right hand side. The washing machines are cUL certified with file number E199566.

The following Samsung models manufactured between March 2011 and April 2016, are included in this recall:
Model NumberUPC
WA5471ABP/XAA36725569249
WA5451ANW/XAA36725560222
WA5451ANP/XAA770332863207
WA422PRHDWR/AA36725590397
WA456DRHDWR/AA36725590502
WA456DRHDWR/AA36725590458
WA50F9A8DSP/A2887276018140
WA45H7200AP/A2887276857947
WA45H7200AW/A2887276857954
WA45H7000AW/A2887276857930
WA48J7770AW/A2887276095875
WA52J8700AP/A2887276095882
The following Samsung models manufactured between March 2011 and June 2016, are included in this recall:
Model NumberUPC
WA40J3000AW/A2887276086989
WA56H9000AP/A2887276963501
The following Samsung models manufactured between March 2011 and October 2016 have been added to this recall:
Model NumberUPC
WA50K8600AV/A2887276145969
WA45K7600AW/A2887276126913
The following Kenmore models, manufactured by Samsung between March 2011 and April 2016, are included in this recall:
Model NumberUPC
592-29212887276012070
592-29222887276012063
592-29227887276012131
592-29336887276970455

Approximately 256,000 units were sold in Canada.

Health Canada has received 67 reports of the tops detaching in Canada with 11 reports of minor property damage.

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Samsung Electronics Canada is asking consumers to register with them to receive details of the remedy. The remedy includes a customer update kit, a free in-home repair and a one-year extension of the manufacturer’s warranty. Alternatively, owners can choose to receive a prorated rebate towards the purchase of a replacement Samsung washer.

Until an in-home repair is completed or the washer replaced, Samsung Electronics Canada is recommending that consumers with affected models only use the lower speed delicate cycle when washing bedding, bulky or water-resistant materials.

Consumers should register with Samsung Electronics Canada through the following websites:

For more information, consumers may contact Samsung Electronics Canada by telephone:

Samsung models: 1-855-291-6251
Kenmore models manufactured by Samsung: 1-855-291-6252

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November 6, 2016

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